Extended service agreement - parts and labour (for 10 kVA UPS and/or PDU) - 1 year - on-site - 8x5 - response time: NBD - for P/N: SY1000K1000G, SY10K100F, SY10K100F-NB, SY10K80F, SY20K100F-NB, SYC10K80F, SYC80KH

Technical support - inspection - 1 incident - on-site - 8x5

Extended service agreement - replacement - 4 years (from original purchase date of the equipment) - response time: 3-5 business days - for Surface Pro 3, Pro 4

Installation / training - 1 incident - on-site - 24x7 - for Smart-UPS VT

Extended service agreement - parts - 3 years - shipment - response time: NBD - for Back-UPS; InfraStruXure; NetworkAIR; Symmetra

Installation / training - 1 incident - on-site - 8x5 - for Symmetra 4KVA, 8kVA, XR Frame, XR Frame w/ 12; Symmetra RM 6, 8kVA

Installation / training - 1 incident - on-site - 8x5 - for P/N: SURT10000UXICH, SURT10000XLICH, SURT10000XLTW, SURT8000UXICH, SURT8000XLICH

Installation / configuration (for UPS 15 / 20 kVA) - on-site - 8x5 - for P/N: SURT14KRMXLJ, SURT15KRMXLT-TF5, SURT18KRMXLJ, SURT20KRMXLT-1TF10K, SURT20KRMXLT-TF5

Installation - up to 3 appliances - for P/N: AP9335TH, NBRK0250, NBRK0750

Extended service agreement - parts and labour - 5 years - carry-in - for Portégé; Qosmio; Satellite; Satellite Pro; Tecra

Extended service agreement - parts and labour - 3 years (from original purchase date of the equipment) - 8x5 - academic - for Dynabook Toshiba Satellite Pro R40-C-12W, R40-C-14N, R50-D-13K

Technical support (renewal) - phone consulting - 3 years - 24x7 - for P/N: SRT10KXLJ, SRT10KXLTUS, SRT10KXLTW, SRT10RMXLIX806, SRT8KXLJ, SRT8KXLTUS